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Frequently Asked Questions
FAQs for all First Alert branded products:
Smoke Alarm
I get a false alarm from my smoke detector. Why does my smoke alarm sound when I can't see smoke?
My smoke detector keeps chirping and beeping. Why does my smoke alarm chirp intermittently?
When I am testing my smoke detector, why doesn't my smoke alarm sound when I push the test button?
Why does my smoke detector go off when I install a battery or turn on the AC power?
My smoke alarm keeps chirping, even with a new battery. What is causing this?
Ionization smoke detectors vs. Photoelectric type smoke detectors - what is the difference?
I'm ready to change my smoke detector battery - what replacement batteries can I use?
I lost my First Alert® smoke alarm owner's manual. How can I get a new one?
It is recommended that alarms are replaced after 10 years. Why does the National Fire Protection Association (NFPA) recommend that home smoke alarms be replaced after 10 years?
I have a "remote control smoke detector" - a smoke alarm that states that you can use your TV remote control to silence or test this alarm - that will not operate. What should I do?
How long will the smoke detector battery last in my smoke alarm?
What is the proper placement of smoke detectors?
CO Alarm
What causes carbon monoxide? What are some common sources of carbon monoxide?
What is carbon monoxide?
Is carbon monoxide heavier than air? What is the diffusion of carbon monoxide in air?
What are the symptoms of carbon monoxide poisoning?
Why is carbon monoxide dangerous? What is the cause of carbon monoxide poisoning?
What are unsafe levels of carbon monoxide? Are there safe carbon monoxide levels?
What does "Move to Fresh Air" printed on my carbon monoxide alarm mean?
What should I do when the carbon monoxide alarm sounds?
Why didn't the emergency responder find CO gas after an alarm?
Will carbon monoxide alarms detect explosive gas leaks?
What it the typical carbon monoxide detector life? How long will a CO alarm last?
Where should I install carbon monoxide detectors? What is proper carbon monoxide detector placement?
Is there anywhere I shouldn't install carbon monoxide detectors?
Does First Alert® make an RV carbon monoxide detector?
Is it a carbon monoxide detector false alarm when my CO alarm sounds when there doesn't seem to be a problem?
How many carbon monoxide detectors should I have in my home?
I wonder where to install carbon monoxide detectors, particularly how high off the floor?
Where can I buy a replacement carbon monoxide detector SensorPack Module?
Why does the red light flash on my carbon monoxide alarm? Do I have CO?
Can you reset a plug-in CO alarm with the test - silence button?
Can I unplug the CO alarm to silence or reset it, or do I need to leave it plugged in?
On my First Alert® plug-in carbon monoxide detector, why is the green power light flashing?
What is the proper way to do a carbon monoxide detector test?
Can I do a CO alarm test in any other way besides pressing the test button?
Can I remove the battery from the CO alarm to silence or reset it?
My battery powered CO alarm keeps chirping. Tell me how to get a carbon monoxide alarm to stop chirping.
What does the SERVICE light mean on the FCD3 and SC01 carbon monoxide alarm units?
Why should I leave the carbon monoxide (CO) gas detector alarm plugged in all year?
In the First Alert® carbon monoxide detectors - is there an audible and visual warning for carbon monoxide presence?
Has there ever been a First Alert© carbon monoxide alarm recall?
What is the expected carbon monoxide alarm battery life?
I have a "remote control carbon monoxide alarm" - a carbon monoxide alarm that states that you can use your TV remote control to test or silence or test this alarm - that will not operate. What should I do?
Fire Extinguisher
Can a fire extinguisher be stored in an automobile?
What is the difference between a rechargeable and non-rechargeable fire extinguisher?
Where can recharge my rechargeable fire extinguisher?
Can fire extinguishers be stored in a horizontal position? What is proper fire extinguisher storage?
I am wondering the date of a fire extinguisher's manufacture?
The gauge on my unused fire extinguisher is in the red-what should I do?
Can First Alert® send a replacement safety tag?
How do you recommend to clean fire extinguisher residue after using a fire extinguisher?
What is a fire extinguisher life expectancy?
My fire extinguisher appears to be almost empty-will it still work?
What do I do if the pin does not pop back up on my unused fire extinguisher?
Do First Alert® fire extinguishers come with a mounting bracket and mounting hardware?
Can I test my fire extinguisher by discharging a small amount?
Please explain proper fire extinguisher use. How do I use the fire extinguisher to put out a fire?
How do you read the fire extinguisher ratings?
ONELINK® Alarm
What is a mesh network and how does it work?
How many First Alert® ONELINK® alarms can be integrated in a system?
How do the First Alert; ONELINK; smoke alarms link with each other?
How do I program and link the First Alert® ONELINK® smoke detectors?
Are First Alert® ONELINK® alarms listed to ANSI/UL Standards?
Does the First Alert® ONELINK® system use photoelectric smoke sensor technology?
How can I silence the First Alert® ONELINK® smoke or carbon monoxide alarm?
What type of batteries do First Alert® ONELINK® alarms use?
What is the length of the First Alert® ONELINK® alarm warranty?
Tundra™
Should the Tundra™ Fire Extinguishing Spray be used any differently than a traditional fire extinguisher to put out a small fire?
What types of fires does the Tundra™ Fire Extinguishing Spray extinguish?
Is the cleanup of fire extinguisher discharge from the Tundra™ Fire Extinguishing Spray easy and safe?
Why use the Tundra™ Fire Extinguishing aerosol spray instead of a traditional fire extinguisher? Isn't Tundra™ a regular fire extinguisher?
How close to the fire should I be to use the Tundra™ Fire Extinguishing Spray?
Can I re-use Tundra™ Fire Extinguishing Spray if after using it there is still some left?
Will the contents of the Tundra™ Fire Extinguishing Spray from First Alert® freeze?
Why does is it recommend to use all the contents of the Tundra™ Fire Extinguishing Spray can on the fire? Can I save the rest of the contents for later use?
Environmentals
Safes
Help! I forgot my safe combination, what can I do?
Where do I find the serial number for my safe?
Where can I find the key number?
My digital keypad won’t work and I can’t access my safe.
My key is not broken, but it does not work in the safe.
How do I open my First Alert Small Molded Fire Protector? (Models 2011, 2013, 2017, 2037 and 2040)
The dial on my First Alert safe won’t make a complete rotation, what’s wrong?
How do I close/lock my First Alert Top Opening Drawer Safe (Models 2074 and 2079)?
The door to my First Alert safe is stuck, what should I do?
What is the turning sequence for my First Alert Combination Safe?
What does “U.L.” stand for?
What is the UL Classification for First Alert Fire Safes?
Can I store my media, CD’s, photos, in a First Alert Fire Safe?
Are the First Alert Cash and Security Boxes fire proof?
My safe is under warranty and it appears to be defective. How do I get a replacement?
What is your Lifetime After-Fire Replacement Guarantee?
What type of plastic is used to manufacture the First Alert Molded Fire Safes?
Are there any hazardous materials in your products?
I notice some moisture inside my molded safe. Why?
I need to order a replacement part for my First Alert Safe. Where do I order them from?
Is an electronic lock (digital), less secure than a standard combination lock?
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Jarden Branded Consumables
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